Frequently Asked Questions - Leasing
Questions
HIRING SERVICE FROM LOIZOS HOUSE
You can rent the product through a Loizos House rental program and at the end of the program you can buy it back at the agreed fixed retail price. Read below to find out more.
Want a quote for a lease? Fill out the form and we will send it to you immediately, click here.
Loizos house as a rental service
What is the Loizos House rental service ;
It is a rental service that allows you to acquire decorative furniture and other products quickly and easily while keeping them out of landfills.
You can become a member of the Loizos House community with one of the rental plans: biennial (24 months), Intermediate (18+ months), Annual (12+months), Short-term (3/6/+ months) or Monthly (1+ months).
If you prefer to buy your furniture directly, we offer a purchase option like a traditional email purchase!
Why rent from Loizos Houze?
Furniture rental offers you flexibility without the stress of changing your space or moving to a new place. With furniture with no commitment , you can refresh your space by switching out your items.
Where do you deliver?
We are currently delivering to the wider Attica region in neighbouring prefectures of Attica.
If you're somewhere outside of these markets, let us know where you are and we can pass it on to our team as we continue to grow our business!
Can Loizos house remove my old furniture?
No, our team is not authorized to remove items from your lawn.
Does Loizos house cooperate with businesses and offices?
Sure we do! We have a specific offering that meets business and office needs. You can learn more about the Loizos house for Business program here .
What is the difference between buying now and subscribing?
It's all for you! If you're still exploring where you want to live, not sure which style best suits your lifestyle, or maybe you just like to move around a lot, Loizos House programs are there to allow you to live comfortably and sustainably without committing to the upfront furniture cost. If you've fallen in love with something , our buy now option fits best!
How can I contact support?
Our team is here to help! Our hours are Monday - Friday 9 a.m.-9 p.m. You can contact us on our contact page click here.
Published by Loizos House
How quickly can I get my furniture?
Usually we can deliver in 7-15 days. Once you submit your order and sign the lease with Loizos House , you will be given a few delivery date options to choose on a date that works for you!
What is included in the delivery?
Our team will unload and fully assemble all your furniture in the room or rooms of your choice on the day of delivery! Some items will arrive pre-assembled, while some larger items (such as beds and sofas) will be assembled by the team upon arrival. They will place the furniture in your home and clean up any delivery debris before they leave.
Louizos House provides a certificate of insurance;
All products are insured for damages up to 90% of their retail value and you only 10%.
Delivered in floors;
We deliver in walk-ups ranging between 1-2 floors if possible otherwise as well as from the 3rd floor and above we use a lift with a charge depending on the T.Be sure to check the product description as you add products to your cart and always inform our team if you are on a floor before delivery.
Can I ask for contactless delivery?
Yes! You can request a contactless delivery using the Contact Us page by clicking here . Contactless delivery means we will deliver items to your front door or as close as we can get to your front door. Items that can fit through a standard door frame will be pre-assembled, however, larger items may require some assembly.
What happens if something is damaged during delivery?
We have great respect for the delivered items and your home as if they were ours, occasionally mistakes occur. We recommend that you fully inspect the items before you sign the delivery acceptance or make a note with our drivers so they can add these things to their notes!
Our team is happy to help mitigate any problems that arise during your delivery. To report them, please use our contact portal by clickinghere and we will be in touch shortly.
Programs of Loizos House
Which rental program should I use?
Our programs are made to fit your lifestyle and needs. Remember, you will have the option to rent your furniture for longer periods of time in all of our rental programs.
If you are a homeowner looking for a 24-month plan, our two-year subscription is ideal for you since the product will be yours!
If you need furniture for less than a year, we recommend either our Short-term plan (3/6+ months) or our Monthly plan (1+ months).
The Monthly Plan and the Short Term Plan are also the best options for staging!
What if I wanted to change my furniture?
We believe that flexibility is what allows our customers to live more comfortably. That's why we offer furniture changes for 99€ and charge transportation depending on the ZIP code in your area for customers with 3/6/ month and 12 month rental plans. During these , you can exchange your items for different ones, return items to Loizos House if you no longer need them or add new items to your space.
Please note that when you choose to customize your order, we require you to keep at least 75% of their monthly total. Item changes are not available for monthly and 12+ /18+ plan holders.
Can Loizos House move my items in case of a move?
No we are not able to accommodate transfers at this time. With that in mind, we definitely want to keep your Loizos House account updated to make any other moves as smooth as possible! If you want to move , contact our team to let us know your new address and we will be happy to help you sort this out!
On a separate note, we remind you that Loizos House is not responsible for any damage caused to the contents of your order during your move. We recommend that you exercise caution and supervise third party movers when disassembling and transporting your items. ? If you are moving outside of our service area, please note that we will not be able to pick up or repair these items.
Can I have more than one program for my home?
Not at present, an individual customer account cannot have more than one Loizos House rental plan for an individual location, but if you have more than one residence and decide to use Loizos House to furnish multiple spaces, you must create separate plans for each address.
Can I make changes to my order before delivery?
You can add or change items in your program up to 4 days after the signed rental agreement. We can remove items up to the time of delivery, free of charge. Item changes are not available for purchased items at this time.
Furniture by Loizos House
Are Loizos House items new or used?
In addition to our passion for sustainability, all of our items will arrive at your home in new or like-new condition. On repaired items you may see a few light scratches or small nicks on non-essential parts of the items. All of our items go through a deep cleaning and sterilization process before being moved by professional furniture repair technicians. The only exception to this is our mattresses, which will always be brand new!
Note that repaired furniture has lower rental and selling costs up to 30%.
What happens if an object is destroyed?
We ask you to take care of the objects as if they were your own.We want you to feel comfortable in it and live in it! While we can repair normal wear and tear, damage caused outside of these, such as stains, minor chipped wood, torn upholstery or more noticeable damage (chips, cracks, leaks, etc.) you are responsible for 10% of the cost of the repair and the remaining 90% is on us. Repair fees are determined on a case-by-case basis.
We WANT TO SEE THE EXERCISES
If you notice damage, contact our team by clicking here as soon as possible, so we can resolve it for you in a timely manner.
What if I have pets?
We love pets! In fact, the majority of our customers are proud pet owners. Following the precautions you would normally take with your own furniture should set you up for success here too! If your pet tends to leave excessive hair , consider using a throw. We can repair minor damage, but in cases of more significant marks, scratches or upholstery damage, repair fees will be determined on a case-by-case basis.
Please note that this repair is a repair of the "Times New Roman";mso-ansi-language:EL EXCLUSION from the furniture's insurance and the cost is 100% borne by you.
What should I look out for to make good use of the products?
The damage to the product (furniture) must not have been caused by misuse (e.g. hitting it with an object, using inappropriate cleaning products, placing hot objects inside or on top of it, etc.) or incorrect handling by the customer (e.g. forcibly opening doors or drawers, wrong way of transport, etc.)
The customer should keep the furniture in covered closed spaces at room temperature so that it is not affected by the outside weather conditions, especially furniture with large solid surfaces such as table tops should be protected from high temperatures (therefore it is recommended to avoid placing them near radiators and to use curtains when placed near windows).
Furniture intended for indoor use is placed outdoors or in areas with high humidity (e.g. bathrooms) then the insurance of the furniture ceases to be valid and the cost of repair is borne 100%.
Please note that this repair is a repair of the "Times New Roman";mso-ansi-language:EL EXCLUSION from the furniture's insurance and the cost of the repair is 100% borne by you.
Our company's technician checks the product either at the customer's site, if it is within Attica, or at the company's site when it is received, to determine the defect reported and if the above conditions are met then it is repaired in the shortest possible time without charge (repair and transport). In case the damage has been caused by the fault of the customer then the customer is liable for the transportation costs if any as well as those of the repair.
Lease agreement with Loizos House
Do I need to sign a lease?
Yes, upon completion of your order you will receive a rental agreement detailing your rental plan with Loizos House. Please review and sign this document as soon as possible we cannot schedule your order without a signed lease. You will also be asked to verify the condition of your items upon delivery by signing the delivery form.
Loizos House is running a credit check;
To provide the best experience to our rental customers, we perform a soft credit check that does not affect your credit score.
In order to evaluate your request, you will need to log in to your bank's e-banking system through Finclude's secure open banking system.
Loizos House and Finclude's evaluation service does not learn and store your passwords, because you log directly into your bank's environment.Access to your data is limited only for the purpose of evaluating your financial profile in order to approve or reject your rental request.
You will receive a reply within 24 hours on working days.
What documents are needed for the evaluation?
A. Natural Persons
- Tax clearance note.
- Photocopy of Identity Card/Passport.o:p>
- Photocopy of the most recent utility bill in the home details of the natural person
Confirmation of last month's earnings.
B. Individual/El.Professional
- Tax returns of the last 2 years.
- Photocopy of your identity card/passport.o:p>
- Forms E3 of the last 2 years
- Certificate of commencement of work
- Photocopy of a PPO (PPC or OTE or EYDAP) bill in the details of the natural person's home
C. For other types of companies please contact us.
When will my card be charged each month?
The monthly rent is paid in advance each month by standing order from your bank account
Your credit or debit card will be charged for the first month upon completion of the order. Your plan starts on the day of delivery and you will be billed monthly, starting on the date your order is delivered to your location. This ensures that you don't pay until you actually have the items in your home! If you are a current customer, you can view your payment history on your account.
How is the acquisition calculated?
If you fall in love with any of the items, you can choose to own them completely. All monthly payments can be applied for redemption at the listed retail price of +1€ per item with no interest or additional charges!
In general, at the lowest monthly payment rate, it will usually take 24 full monthly payments to reach the retail price. (If you have a lower subscription, you will pay the difference of +1 retail value per product.) Offer discounts and referral credits do not go towards the retail purchase cost.
The purchase of your items is not automatic. You must notify us by email click here one month before the end of your lease or the date you wish to redeem and certainly before the next lease payment. Once the product is purchased, it is no longer eligible for our subscription services, including pickups, exchanges or transfers. All sales are final.
What if I cannot pay my bill due to financial difficulties?
Although we cannot overlook payments at this time, our team can help as much as possible on a case-by-case basis.
The default automatically entails the cancellation and termination of the plan equivalent to 75% of the remaining monthly payments on the lease agreement for all plan holders with a maximum limit of 6 months' rent. Provide 14 days notice for all pickup requests.
To go ahead or discuss it with our team, contact us here
How can I update my account file?
You can update your payment details via your online customer account. Please note that if you are logging into your online customer account for the first time, you must first set up the account so that we can verify your email address.
What are my options at the end of my rental?
At the end of your contract, you have the option to buy out, renew or return the products to Loizos House.
The amount you have paid for a particular item during your contract will be transferred to the retail value of that item. The difference will be your redemption amount. Once your payments reach the retail value, if you have not notified our team that you want to remove it from your order or buy it back, the payments will be converted to a service charge.
If no action is taken before the end of the lease, the following will occur, broken down by schedule:
Customers in the monthly program automatically extend from month to month up to the 3rd month, after that you must allow the product or extend the lease by choosing another of our programs, there will be the possibility to return the product at the end of each month (2nd and 3rd with the obligation of the customer to notify 10 days before by email by filling out the form click here).
Customers in the program (3+ months) are automatically extended from month to month, but have the option to return the product at the end of each month (with an obligation of the customer to notify 10 days in advance via email by filling out the form by clicking here).
Customers in the Subscription Program (6+months) is automatically renewed for another 6 months , gaining a 50% discount on furniture replacement, but will also have the option to purchase or return the product at the end of each month (with the customer's obligation to notify 10 days in advance via email by filling out the here form). .
Customers on the Annual Subscription Program (12+ months) will automatically renew for another 12 months, gaining free furniture replacement, but will also have the option to redeem, or return the product at the end of each month (with the customer's obligation to notify 10 days in advance via email by filling out the form by clicking here).
Customers in the Subscription Program (18 months) will be automatically renewed for another 6 months, and will have the possibility to redeem or return the product at the end of each month (with the obligation of the customer to notify 10 days in advance by email by filling in the form by clicking here)
On all projects the rent will be the same as agreed in the original lease.
What if I need to finish my project early?
Unexpected life happens. We understand it. If you need to end your program early, contact our team by filling out the form by clicking here . Cancellation charges are based on the total contract value of your program . The cancellation fee is equivalent to 75% of the remaining monthly payments on the lease agreement for all plan holders with a maximum of 6 months of lease payments. Give 14 days notice for all pickup requests click here.
How do I schedule a pickup of my items?
When you are ready to pick up your rental items, just let us know at least two weeks in advance! You can do so by filling out this contact form ? here ! Once the pickup request is finalized, our scheduling team will contact you directly for the pickup date. Make sure you are available for the date for pickup to avoid any charges for missed shipments. If you need to reschedule, we need to know at least 2 business days before your scheduled pickup date.
Please see the list of exclusions not covered by insurance.
Damage caused by pets (see question {What if I have pets?} )
Misuse of products (see question { What should I look out for to make good use of products?} use of strong cleaning agents on glaze or furniture paint
The use of strong detergents on fabrics
Excessive sun exposure
The abrasion of sharp objects against furniture or textile surfaces resulting in scratching or tearing respectively
Overweighting
Positioning of the Equipment outdoors or in a wet environment, unless otherwise stated.
Want a quote for a lease? Fill out the form and we'll send it to you instantly, click here.